MyCharmedLife prides itself on customer satisfaction. If you are not completely satisfied with your purchase, you may return or exchange your purchase within 30 days (of shipment or purchases made at an event.)
MyCharmedLife also offers a wide selection of charms. Since some charms are more popular than others, we may have smaller quantities on hand of more unique charm styles. With that said, for orders of 6 or more of the same charm (same SKU), there may be a slight delay in getting your charms to you. As for returns, we accept returns for manufacturing defects only. Should you want to order a quantity of 6 or more charms and would like to see the charm for yourself, we encourage you to order one or simply email us and request additional pictures angles of the charm. We'll do our best to provide them!
Group discounted purchases are subject to return for manufacturing defects only.
In order to provide protection during shipment, we ask you to utilize the original shipping materials to the best of your ability. You will need to include the following documentation with your return/exchange:
MyCharmedLife is not responsible for items damaged or lost during shipping for returns or exchanges. In order to protect your purchase, all returns or exchanges should be sent, via an insured shipping method, to:
A Division of LGZ, Inc.
5446 W. Wilson
Chicago, IL 60630
MyCharmedLife will exchange the item, give you a credit or refund your money (excluding shipping & handling charges). Return/Exchange questions can be directed to firstname.lastname@example.org or 1.888.LIVE.IT4 (1.888.548.3484)
NOTE: THIS IS NOT A RETAIL WALK-UP LOCATION AND AS SUCH IT CAN ONLY ACCEPT PACKAGES FROM ESTABLISHED SHIPPING COMPANIES SUCH AS UPS, USPS, FEDERAL EXPRESS, DHL, AIRBORNE EXPRESS, etc.